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Quarterly & annual complaints report

For Q4 2024, overall complaints were 0.8% lower than the same period in 2023.
In Q4 2024, the number of individuals submitting complaints was 22% higher than the same period in 2023.
- Overall complaints against arrivals in Q4 2024 were up 20% and the number of individuals submitting complaints was up 34.9% compared to the same period in 2023.
- Overall complaints against departures in Q4 2024 were down 43.5% and the number of individuals submitting complaints was up 23.9% compared to the same period in 2023.
52.5% of complaints submitted in Q4 2024 were from 10 individuals compared to 82% for Q4 2023.

For 2024, overall complaints were 34.3% higher than the same period in 2023.
In 2024, the number of individuals submitting complaints was 1% higher than the same period in 2023.
- Overall complaints against arrivals in 2024 were up 54.4% and the number of individuals submitting complaints was up 8.4% compared to the same period in 2023.
- Overall complaints against departures in 2024 were up 5.9% and the number of individuals submitting complaints was down 3.1% compared to the same period in 2023.
69.7% of complaints submitted in 2024 were from 10 individuals compared to 76.8% for 2023.

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