Quarterly & annual complaints report

Q4 2025

• For Q4 2025, overall complaints were 308.9% higher than in the same period in 2024.
• In Q4 2025, the number of individuals submitting complaints was 4.4% less than the same period in 2024.
  • Overall complaints against arrivals in Q4 2025 were up 367.6% and the number of individuals submitting complaints was down 3.4% compared to the same period in 2024.
  • Overall complaints against departures in Q4 2025 were up 53.3% and the number of individuals submitting complaints was up 18.8% compared to the same period in 2024.
• 30.9% of complaints submitted in Q4 2025 were from 10 individuals compared to 52.5% for Q4 2024.

Full Year 2025

• For 2025, overall complaints were 308.9% higher than in the same period in 2024.
• In 2025, the number of individuals submitting complaints was 4.4% lower than the same period in 2024.
  • Overall complaints against arrivals in 2025 were up 367.6% and the number of individuals submitting complaints was down 3.5% compared to the same period in 2024.
• In 2025, the number of individuals submitting complaints was 4.4% lower than the same period in 2024.
  • Overall complaints against arrivals in 2025 were up 367.6% and the number of individuals submitting complaints was down 3.5% compared to the same period in 2024.
  • Overall complaints against departures in 2025 were up 53.3% and the number of individuals submitting complaints was up 18.8% compared to the same period in 2024.