Quarterly & annual complaints report
Q3 2025
- For Q3 2025, overall complaints were 356% higher than the same period in 2024.
- In Q3 2025, the number of individuals submitting complaints was 4% higher than the same period in 2024.
- Overall complaints against arrivals in Q2 2025 were up 468.7% and the number of individuals submitting complaints was up 11.7% compared to the same period in 2024.
- Overall complaints against departures in Q3 2025 were up 136.1% and the number of individuals submitting complaints was up 23.5% compared to the same period in 2024.
- 11% of complaints submitted in Q3 2025 were from 10 individuals compared to 88.6% for Q2 2024.
