Quarterly & annual complaints report
Q1 2026
- For Q1 2026, overall complaints were 17% lower than in the same period in 2025.
- In Q1 2026, the number of individuals submitting complaints was 4.8% lower than the same period in 2025.
- Overall complaints against arrivals in Q1 2026 were down 8.7% and the number of individuals submitting complaints was up 3.4% compared to the same period in 2025.
- Overall complaints against departures in Q1 2026 were down 61.2% and the number of individuals submitting complaints was down 5.6% compared to the same period in 2025.
- 18.3% of complaints submitted in Q1 2026 were from 10 individuals compared to 27.6% for Q1 2025.
