Quarterly & annual complaints report
Q2 2026
- For Q2 2026, overall complaints were 80.4% lower than the same period in 2025.
- In Q2 2026, the number of individuals submitting complaints was 7.2% lower than the same period in 2025.
- Overall complaints against arrivals in Q2 2026 were down 75.2% and the number of individuals submitting complaints was down 10.9% compared to the same period in 2025.
- Overall complaints against departures in Q2 2026 were down 91.9% and the number of individuals submitting complaints was down 14.7% compared to the same period in 2025.
- 17.5% of complaints submitted in Q2 2026 were from 10 individuals compared to 13.3% for Q2 2025.
